These terms govern use of the website at https://indianapoliscommercialrefrigeration.com and the commercial refrigeration service request line operated under the Indianapolis Commercial Refrigeration name. By using the site or calling the service request line, you agree to these terms.
Service Request Line Positioning
Indianapolis Commercial Refrigeration operates as a commercial refrigeration service request line. Service requests submitted through this line are routed to an independent local commercial refrigeration service provider when one is available and the request fits the provider's service area, equipment capability, EPA Section 608 certification scope, and schedule. We are not the dispatched provider and are not the contractor performing the work. Operational specifics — licensing, insurance, EPA certifications, response time, ETA, and rate structure — belong to the dispatched provider and are confirmed before any service truck is dispatched.
Independent Providers
The provider is an independent business responsible for diagnosis, quotes, scheduling, repair work, parts, workmanship, warranties, invoices, safety procedures, licensing, insurance, and documentation. No service contract for repair work is formed by submitting a request to this intake line or by speaking with intake. Any service contract is formed directly between you and the assigned independent provider, on that provider's own terms and only after the provider confirms scope, ETA, and rate structure with you.
Commercial Equipment Only
The service request line is for commercial refrigeration equipment used by restaurants, grocers, food distributors, hospitals, schools, hotels, breweries, cold storage operators, and similar commercial food service operations. We do not handle residential refrigerators, home freezers, residential ice makers, residential HVAC or air conditioning, residential heat pumps, automotive AC, RV or boat refrigeration, window AC units, or residential appliance repair.
Service Area Limitations
Coverage spans the Indianapolis metro and Central Indiana including Marion, Hamilton, Hendricks, Hancock, Boone, and Johnson counties. Service availability for any specific request depends on provider capacity, equipment type, urgency, location, and facility-specific requirements at the moment of intake. We do not guarantee provider availability for any specific request.
Emergency Disclaimer
The website and phone line do not guarantee emergency response, product preservation, temperature recovery, dispatch, repair completion, parts availability, or provider availability. Submitting a service request does not create a contract for service. You may decline dispatch at any point before service begins.
Food Safety Disclaimer
Website content does not replace local health department requirements, HACCP plans, insurance instructions, internal food-safety procedures, or professional advice. Brand lists, equipment descriptions, and regulatory references (including FDA Food Code and EPA Section 608 references) are provided for general informational purposes and do not substitute for professional or regulatory advice. Always confirm regulatory requirements with the appropriate agency, your food-safety authority, or the dispatched provider.
Refrigerant Documentation
For refrigerant-related work, the assigned provider should confirm applicable EPA Section 608 certification, refrigerant handling records, leak repair documentation, and recovery / recharge documentation. EPA rules require certified technicians for covered service, repair, maintenance, or disposal work involving equipment that could release refrigerant.
Calls, Texts, and Recording
The phone number on this site is a CallRail tracking number. By calling or texting the number, you consent to call recording, SMS follow-up about your request, and storage of call metadata (caller number, call duration, marketing source). Standard message and data rates may apply. Message frequency varies. Reply STOP to opt out of SMS at any time. If your jurisdiction requires a specific call recording disclosure, the call recording notice played at the start of the call should be reviewed for compliance with applicable law.
No Regulatory or Food-Safety Outcome Guaranteed
Nothing on this site, in intake conversations, or in routing decisions guarantees a specific food-safety, health-department, HACCP, insurance, EPA, or regulatory outcome. References to FDA Food Code temperatures, EPA Section 608 certification, brand names, and equipment categories are informational only and are not a substitute for the operator's food-safety program, the assigned provider's scope, or the applicable regulatory authority. The operator is responsible for its own food-safety decisions, product-disposal decisions, and regulatory reporting.
Manufacturer Disclaimer
No brand affiliation, endorsement, warranty authorization, or factory certification is claimed unless confirmed directly by the assigned provider. Brand and manufacturer names appear on this site only to help operators identify equipment and describe service requests.
Third-Party Links and Tools
The site may link to third-party websites and uses third-party services such as CallRail (call tracking), Google Analytics 4, Microsoft Clarity, and Formspree (form processing). We are not responsible for the content, terms, or privacy practices of those third parties.
Disclaimers and Limitation of Liability
The site is provided on an “as is” basis without warranty of any kind, express or implied. To the fullest extent permitted by law, Indianapolis Commercial Refrigeration disclaims liability for any indirect, incidental, consequential, or punitive damages arising from use of the site or the service request line. Liability for any direct damages is limited to the amount paid (if any) by you to Indianapolis Commercial Refrigeration in the twelve months preceding the claim.
Jurisdiction
These terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws rules. The exclusive venue for any dispute arising from these terms or use of the site is the state and federal courts located in Marion County, Indiana.
Changes
These terms may be updated from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised terms.
Contact
Questions about these terms can be sent to service@indianapoliscommercialrefrigeration.com.