This privacy policy describes how Indianapolis Commercial Refrigeration (“we,” “us,” or “the service”) collects, uses, and protects information when you visit https://indianapoliscommercialrefrigeration.com or call the commercial refrigeration service request line published on this site.
Information We Collect
Service request information. When you submit the contact form or call the service request line, we collect the information you provide — typically business or facility name, your name, phone number, email address, equipment type, urgency, and a description of the refrigeration issue. This information is used to route your request to a qualified service provider.
Call tracking and recording. The phone number displayed on this site is a CallRail tracking number. CallRail captures caller phone number, call duration, call recording, and the marketing source associated with the call. Calls may be recorded for quality, training, and dispatch routing purposes. By calling the number, you consent to call recording.
Analytics. The site uses Google Analytics 4 (GA4) to measure visits and engagement and Microsoft Clarity to capture session-level interaction data (heatmaps, session recordings of browser behavior). Both tools collect device, browser, geolocation (city-level), referrer, and behavioral information. IP addresses are anonymized in GA4 where supported.
Cookies and similar technologies. Cookies and similar identifiers are set by GA4, Microsoft Clarity, and CallRail to attribute behavior across pages and visits. You can disable cookies through your browser settings; some site features may be reduced.
How We Use the Information
- To intake, route, and dispatch commercial refrigeration service requests
- To follow up on requests, schedule service, and confirm provider details
- To improve the website, content, and intake experience
- To measure marketing performance and optimize service availability
- To respond to legal requests and enforce our terms of service
Third Parties
Service request information is shared with the dispatched commercial refrigeration service provider for the sole purpose of completing your service request. We use the following third-party processors: CallRail (call tracking), Google Analytics 4 (web analytics), Microsoft Clarity (behavioral analytics), and Formspree (form submission processing). These vendors process data on our behalf under their own privacy and security terms.
Data Retention
Service request records are retained as long as needed to complete the request and for a reasonable period afterward for warranty, recordkeeping, and dispute-resolution purposes. Analytics data is retained per the default retention windows of GA4 and Microsoft Clarity.
Your Rights
You may request access to, correction of, or deletion of personal information you have provided through the service request line by emailing service@indianapoliscommercialrefrigeration.com. Indiana residents and residents of other states with applicable consumer privacy laws may have additional rights regarding their personal information.
Children
The site is intended for commercial food service operators and facilities managers and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
This policy may be updated from time to time. The “Last updated” date at the top reflects the most recent revision.
Contact
Questions about this privacy policy can be sent to service@indianapoliscommercialrefrigeration.com.